Machenike Warranty

  • What is a valid proof of purchase?

To initiate your warranty claim, a valid proof of purchase is required. A valid proof of purchase is defined as one of the following:

- A dated sales receipt from Machenike. The receipt must show the purchase date, product description and price.

- An order number/screenshot from the Machenike official store which including but not limited to AliExpress, Shopee, Lazada.

*Machenike reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.

 

  • What does my warranty cover and how long does it last?

Machenike offers a 2-year warranty for notebook, a 1-year warranty for peripherals (e.g. keyboard, mice, gamepad). Your warranty will only cover manufacturing defects. It does not cover regular wear and tear, including but not limited to: Breakage due to abuse, cosmetic damage, dents and chips, improper usage, water damage, or other causes attributable to events outside the manufacturing process.

Warranty is non-transferable. It is only valid to the first-party in the country of original purchase. All products are covered by local warranty regulations.

 

  • How can I claim my warranty? 

Since warranty policy will vary with different regions, you may contact the customer serivce of the official/authorized channels for more details (attached below). For the warranty claim, please describe your situation in detail and attach the relevant evidence such as videos (if available), we will follow up your case as soon as possible. 

 

If the customers from

- Official Store on AliExpress/Lazada/Shopee

For warranty claim, you MUST contact our customer service of the official channels first and provide the following information:

  • Your order number
  • The proof of purchase of our selling channels
  • Images/videos showing the manufacturing problem of the product complying with our warranty policy

Once we have confirmed that the product is defective, our customer service will keep following your case and guide you in further processing.

- AliExpress RU/Ozon

Авторизованный Cервисный Провайдер по ремонту оборудования Machenike в России: Molnia-service.ru

АДРЕС: 119331, Москва, пр. Вернадского 29, этаж 3, офис 305

Найти сервис центр: https://molnia-service.ru/contacts/

Гарантийный почтовый ящик: mail@molnia-service.ru

Тел.: +7 (499) 938-96-36

ГРАФИК РАБОТЫ: Пн-Чт: 09.00 -18.00, Пт: 09.00 -17.00

 

- The authorized channels other than those mentioned above in Russia

Авторизованный Cервисный Провайдер по ремонту оборудования Machenike в России и Белоруссии

Компания: ООО А24

Сеть сервисных партнеров в 106 городах РФ

Найти ближайщий сервисный центр:  https://a24service.ru/

Email: Machenike.RMA@a24service.ru

Т.: +7 (495) 669-74-92

 
 *Note: If claim the warranty via Email, please follow the format below and return the product to the designated location according to customer service instruction; otherwise, the warranty application may NOT be accepted.
To:  (Please refer to the contact information of the corresponding country)
Subject: Machenike ___(Channel) Warranty Claim on ___(Product)
Attactment:

(1. Image showing the labol with serial number (Mostly on the back of the product; 2. Images/videos showing the manufacturing problem of the product complying with our warranty policy)

Body:

Product model:
Serial number (S/N):
Purchasing channel: 
Purchasing date:
(Please Describe your situation in detail)

Applicant Name:
Email address:
Telephone:
Customer location:

 
  • Where is the service cener? What is the contact information?

Malaysia: 

Name: ESQ Tech Sdn Bhd
Address: No. 11-1, Jalan PPM 10, Plaza Panda Malim, 75250 Melaka, Malaysia.
Map:

 

Philippines(For Lazada official store only):

Name: ESQUIRE TECH CORP
Address: Unit 1004, 10th Floor, Alabang Business Tower, Madrigal Business Park,Alabang, Muntinlupa City, Manila 1780,Philippines.
Map:

 

Philippines(Except Lazada official store):

Name: Haier Service center
Email:

haierinfo35@gmail.com

Global Tel.: 09175937986
Smart Tel.: +639998824023
PLDT Tel.: +63285463749

Russia: 

Name: MOLNIA
Address:

 119331, Москва, пр. Вернадского 29, этаж 3, офис 305

Contact:

mail@molnia-service.ru

Тел.: +7 (499) 938-96-36

 

Name: Компания ООО А24
Address:

Найти сервис центр: https://a24service.ru/

Сеть сервисных партнеров в 106 городах РФ

Contact:

Machenike.RMA@a24service.ru

Тел.: +7 (495) 669-74-92